Overview
Our Managed Services give Tampa SMBs the enterprise-level IT foundation they need. Delivered with
the value, flexibility, and personal touch they deserve.
We go beyond basic support by combining help desk, proactive monitoring, email protection, disaster
recovery readiness, and ISP management into a single service. With dedicated account management,
enterprise-grade visibility, and a team that acts as an extension of your business, you gain a true
partner not just a provider.
Business Solutions
- Reduced downtime through proactive monitoring and patch management.
- Enhanced security with firewall oversight, email monitoring, and identity protection.
- Reliable recovery from outages with tested backup and restore processes.
- Simplified IT management by consolidating IT support, monitoring, and ISP management under one partner.
- Predictable IT costs with flat-rate managed services instead of unexpected repair bills.
Delivery Roadmap
Onboarding
Environment audit, deployment of Atera monitoring agents, help desk setup, ISP documentation.
Stabilization
Firewall and network monitoring, email filtering, backup configuration and testing.
Ongoing Operations
Proactive monitoring, ticket-based support, ISP escalation, backup restore testing, monthly reporting.
Continuous Optimization
Quarterly reviews, patch window refinements, and service improvements.
Service Inclusions
FAQs
Client Perks
Full Transparency
Client-facing dashboards for ticketing, endpoint health, and ISP uptime.
Proactive Risk Reduction
Automated alerts for patch failures, suspicious logins, and backup issues.
Measured Reliability
Service performance tracked through uptime %, patch compliance rates, backup success, and ticket resolution times.
Optimized ROI
Predictable monthly costs, fewer outages, and stronger security posture.
Continuity & Knowledge
All monitoring logs, backup reports, and ISP documentation remain client-owned.
Dedicated Account Manager
Single point of contact for escalations, monthly reporting, and quarterly service reviews.
Dependencies
- Environment Access – administrator credentials for systems, firewall, and endpoints.
- Licensing – valid Microsoft 365, Google Workspace, and/or other core software subscriptions.
- Internet Connectivity – ISP service in place for monitoring and escalation support.
- Internal Point of Contact – designated staff member for approvals, coordination, and escalations.