Managed Services

A complete foundation for secure, reliable, and always-on IT operations for SMBs.

Introduction

Our Managed Services provide SMBs with a complete foundation for secure, reliable, and always-on IT operations.

We combine help desk support, proactive monitoring, email protection, disaster recovery readiness, and ISP management into one service, giving you a single partner accountable for your day-to-day IT health.

Business Solutions

  • Reduced downtime through proactive monitoring and patch management.
  • Enhanced security with firewall oversight, email monitoring, and identity protection.
  • Reliable recovery from outages with tested backup and restore processes.
  • Simplified IT management by consolidating IT support, monitoring, and ISP management under one partner.
  • Predictable IT costs with flat-rate managed services instead of unexpected repair bills.

Core Service Scope

Onboarding

Environment audit, deployment of Atera monitoring agents, help desk setup, ISP documentation.

Stabilization

Firewall and network monitoring, email filtering, backup configuration and testing.

Ongoing Operations

Proactive monitoring, ticket-based support, ISP escalation, backup restore testing, monthly reporting.

Continuous Optimization

Quarterly reviews, patch window refinements, and service improvements.

Package Deliverables

Client Perks

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Full Transparency

Client-facing dashboards for ticketing, endpoint health, and ISP uptime.

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Proactive Risk Reduction

Automated alerts for patch failures, suspicious logins, and backup issues.

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Measured Reliability

Service performance tracked through uptime %, patch compliance rates, backup success, and ticket resolution times.

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Optimized ROI

Predictable monthly costs, fewer outages, and stronger security posture.

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Continuity & Knowledge

All monitoring logs, backup reports, and ISP documentation remain client-owned.

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Dedicated Account Manager

Single point of contact for escalations, monthly reporting, and quarterly service reviews.

Prerequisites & Dependencies

FAQs